||Job Title: Start Up Loans Administrator
•To act as administrative support for the activities of the Let’s Do Business Group.
•To be primary contact point for all SUL and NEASUL loan applicants.
•To process all SUL and NEASUL loan applications including but not limited to document collection, credit reports, loan paperwork and updating of both internal and external database systems.
•To promote all services available designed to assist Business Start Up clients and existing SMEs clients under a variety of schemes and criteria.
•To support the delivery of projects following quality controlled processes that will include liaising with colleagues, clients and partners.
•To establish, maintain and update client files.
•To monitor and evaluate services and provide supporting evidence as required.
•To input data into our client databases and extract reports as required.
•General call handling and maintenance of colleague’s diaries.
•General office processes including reception, photocopying and file maintenance.
•To support continual process and service improvement.
•To undertake such other tasks as considered appropriate by your Line Manager, Office Manager or Chief Executive.
DEGREE OF AUTHORITY:
The job holder’s financial level of authority is described in the Company Quality Procedures
KEY SUCCESS CRITERIA:
•Ensuring key performance indicators are achieved.
•Meeting prescribed targets relating to our quality and contractual standards.
•Accurate recording of statistics and client information.
•Clients correctly advised on services and support available.
•Colleagues’ satisfaction with support for specific projects.
•Adherence to all Data Protection and Confidentiality protocols
KNOWLEDGE AND EXPERIENCE:
•Experienced user of Microsoft software, specifically Excel spreadsheets, Word, PowerPoint, CRMs and Content Management Systems.
•Preferably educated to a Level 2 standard or equivalent.
•Experience and knowledge in proving guidance in respect of business planning and financial forecasts is desirable.
•Knowledge and understanding of the requirements of FCA governing consumer credit.
•Good communication skills with an ability to work with a diverse range of clients and colleagues both face-to-face and by telephone.
•Ability to work accurately and to tight deadlines.
•Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders.
•Organisational (including time management).
•Numeracy, computer skills, including the use of spreadsheets and other relevant software packages.
•Ability to work on own initiative
•Communication skills, written and oral.
•The ability to work as part of a team, within an office environment.
•Ability to work with a range of people including the general public, partners and public sector colleagues.
•The jobholder is responsible for managing their own workload within the team to meet the demands of the job.
•The ability to work to deadlines, with good time management and efficient work patterns
COMPLEXITY AND IMPACT:
•Ability to deal effectively with client enquiries.
•Understanding of the projects being delivered and target beneficiaries.
•Understanding of the range of business support, training and finance offered.
•Frequent challenges are presented by the need to assimilate new information readily and to
•apply it practically in carrying out the above key tasks.
•Liaising with partners to various projects across all aspects of the company.
CONTACT AND COMMUNICATION:
•With individuals and businesses wishing to start or grow their business
•With external partners, funders and stakeholders.
•With colleagues and partners to projects (including mentors, business advisors and trainers).
Closing Date 14th October
Contact Kaye.Crittell@LDBGroup.co.uk for more details and an application form.